A FinTech company was seeing rising employee concerns around stress, burnout, and declining morale during COVID-19. Employees were also unsure how to recognise the early signs of mental health struggles, while concerns around privacy, confidentiality, and HR access made some hesitant to use therapy support.

Safe Space™ supported the company with an interactive live webinar on burnout, a comprehensive digital EAP, self-guided mental health resources, and access to a secured HIPAA-compliant platform. Employees were also able to continue care with the same therapist, rather than relying on a one-off hotline model.

The programme achieved a 38% utilisation rate, compared with the 4.5% EAP benchmark referenced in the case study. 100% of employees found the webinar helpful and felt better equipped to spot the signs of unhealthy stress and take preventative action. The result was stronger mental health awareness, more open conversations, and a more psychologically safe working environment.