Safe Space™ shows a list of recommended therapists based on the user’s intake form answers. From that list, the user can choose who they prefer to have a session with. Users are also encouraged to review each Therapist Profile to understand the therapist’s specialisation before deciding.
Video call sessions are hosted on Safe Space™ platforms, available through the website or mobile app. The FAQ also links to a guide on how to start a video call session.
Yes. The Safe Space™ team can provide information on a “Share Link” so both people can access the session together. The same Share Link also works for family sessions.
Yes. Safe Space™ offers video call sessions that can be accessed from anywhere.
The details of a face-to-face session, including address and phone number, can be found in the user’s account Dashboard. The user should click the selected therapist’s account for that session and then click the information icon, which displays the details needed to go to the therapist’s office.
A person can enroll themselves if they are above 17 years old, described in the FAQ as tertiary level. If the child or person being enrolled is under 18 years old, Safe Space™ may need parental consent before proceeding with enrollment. The FAQ also provides a parental consent form link.
For individual face-to-face counselling, family and friends can support the client by going with them to the session, but they will be asked to wait outside while the client completes the session. Safe Space™ notes that individual sessions usually work better as one-to-one conversations with the therapist. If family or friends need to be in the room and contribute to the session, Safe Space™ suggests booking family or group face-to-face counselling for three people or more. The FAQ also includes a note that individuals should self-test regularly with ART kits, especially when participating in higher-risk activities or large-scale events.
The user can go back to their account Dashboard and use the button that lets them book their last previous therapist. After selecting the same therapist, the user can book another future time with them.
Safe Space™ offers personalised online therapy sessions. The patient fills out an assessment form so the algorithm can match their needs with the right therapist. Sessions are tailored to the patient’s lifestyle and commitments, and Safe Space™ describes its therapists as licensed, qualified, and experienced. After an initial consultation where ground rules and expectations are outlined, the online therapy sessions begin.
Users can book a specific therapist by looking through Safe Space™’s pool of experts before making a booking. Safe Space™ uses an algorithm to match each user with a suitable therapist, but the user still has the option to choose a therapist directly and specify their preference during the booking process.
If the therapist is fully booked, the user should contact the Support Team so they can double-check whether any other slots are available. If the user is using a voucher for a specific therapist, the Support Team can help find another therapist with open availability.
Pure online chat counselling is no longer available for general booking. Safe Space™ originally launched with online chat counselling in 2019, but feedback from clients and therapists indicated it was not helpful because therapists could not properly determine tone and facial cues to provide assessment and an effective action plan. Safe Space™ says it has seen more progress with online counselling or face-to-face counselling. However, the chat feature is still available for special needs communities, such as deaf individuals, who can converse with therapists or coaches using chat. Users in this community are advised to reach out to the Safe Space™ team for support and next steps.
Counsellors-in-Training are highly vetted post-graduates working at Safe Space™. Safe Space™ says they have been selected and verified by the team, and users should not be afraid to book a session with them. The FAQ also links to a guide on how to book an appointment with a Counsellor-in-Training.
Turning on the camera is not required, but Safe Space™ highly recommends it. Because counselling sessions are focused on the client, visual cues can help the counsellor monitor important changes during the session. Seeing the client’s face may help the counsellor observe facial cues and provide a better assessment and action plan.
Yes, users can book on behalf of others, but the other person needs a new account due to PDPC requirements. This allows Safe Space™ to accurately track the counselling progress of each individual.
Yes, users can book on behalf of others, but the other person needs a new account due to PDPC requirements. This allows Safe Space™ to accurately track the counselling progress of each individual.

Rates vary depending on the therapist and the duration of the session. The FAQ links to an article with more information about session pricing.
Users can book an appointment with their preferred therapist and make payment by Visa or Mastercard in the Payment section.
The FAQ states that CHAS currently only works with GP doctors and clinics. Safe Space™ has submitted an application to become a service provider and was pending approval at the time of the FAQ. The FAQ directs users to Safe Space™’s Instagram Highlight on Financial Help for more information.

Yes, the user can change to a face-to-face consultation if the booked therapist has a face-to-face setup. The user needs to cancel the video session appointment and create a new booking for face-to-face.
Yes. Users can change their therapist after the first session. Safe Space™ usually treats the first two sessions as a getting-to-know-you stage. If the user does not feel the therapist is a good fit, they can return to the dashboard and book a different therapist. For first-time therapy bookings, Safe Space™ recommends a 90-minute session for a more seamless experience, with the first 30 minutes used to build rapport and the remaining 60 minutes for the counselling session. Users who do not need this can book a 60-minute session instead.
No. The user will not be billed twice as long as the reschedule is not made at least 24 hours before the session. The wording on the FAQ appears to say “was not at least 24 hours before the session,” so this should be reviewed for clarity before reuse.
Yes, but Safe Space™ only allows face-to-face rescheduling if it is done three days before the session.
For face-to-face bookings, cancellation must be made 72 hours or more before the counselling session. For video call bookings, cancellation must be made 24 hours or more before the counselling session. If cancellation is made more than 24 hours before a video call or more than 72 hours before a face-to-face appointment, the client receives a 100% refund. If cancellation is made less than 24 hours before a video call or less than 72 hours before a face-to-face appointment, there is no refund. The FAQ also links to more information.
If a refund is due for a cancelled session, it will be processed within 5–7 working days and credited back to the original mode of payment.

Users can purchase a gift card for a family member, friend, or relative to use for a session. The FAQ links to the booking page where gift cards can be obtained.
The gift card will be sent by email.
Yes. Clients can top up the difference between the voucher amount and the therapist’s booking price. The FAQ also links to more information about gift vouchers.
Gift cards are valid for 90 days, or three months, to encourage clients to seek treatment soon. The client must book the therapy session using the voucher code within 90 days. However, the actual therapy date can be after the 90-day mark. The FAQ links to more information about gift vouchers.
No. Each gift card can only be used once. Any remaining balance can no longer be used. Safe Space™ advises purchasing multiple gift cards for separate bookings. The FAQ links to more information about gift vouchers.

Safe Space™ is a B2B2C digital mental healthcare platform that offers a blended approach combining human therapy and mental health education to maintain long-term mental wellness.
Safe Space™ provides organisations with resources and therapeutic solutions to help keep employees happy, healthy, and productive. It delivers a comprehensive suite of mental wellness solutions to support organisations and employees in overcoming emotional obstacles.
Yes. The FAQ states that Safe Space™ is officially listed as a mental health care provider in Singapore, is a certified allied member of the Singapore Association for Counselling (SAC), and is HIPAA compliant.
Safe Space™ says it has a wide range of clinical therapists and psychologists who support mental and relationship issues including stress, anxiety, depression including bipolar, couples therapy, family therapy, grief, substance abuse, eating disorders, OCD, personality disorders, and trauma.
Safe Space™ says it offers tailored support for employers to help employees overcome mental health challenges, improve mindset, manage stress, and increase happiness. It describes its approach as evidence-based therapeutic solutions and says the approach is proven to decrease employee sick days and improve retention and productivity.
According to the FAQ, Safe Space™ can help companies maintain employee productivity and mental wellness while employees work from home, reduce business costs related to high employee absence, increase business profits by improving staff mental wellbeing, and deliver evidence-based therapeutic solutions for employees experiencing mental health issues.
Safe Space™ says it has created a highly structured approach to help users maintain mental wellness and overcome mental health challenges. Support and resources are organised into three tiers to support users along their journey, wherever they are.
Because each company is unique, Safe Space™ asks companies to book a meeting with the sales team to find a suitable option for their business needs. The FAQ links to a sales meeting form.
Vouchers are mainly used for therapy services. The FAQ states that the average voucher value is S$120.00, but the final value depends on how corporate clients want to distribute it.
The FAQ states that Safe Space™ has over 70 therapists on the platform and is still growing. This figure should be reviewed before reuse because other pages on the live website may show higher therapist counts.
The FAQ states that available therapists can currently speak English, Bahasa-Malay, Mandarin, Japanese, Tamil, Hindi, Bengali, Burmese, Bahasa-Indonesia, and Punjabi. Safe Space™ also says it is looking to add more therapists who can speak Tagalog/Filipino, Thai, and Vietnamese. This language list should be reviewed before reuse if it needs to align with newer website claims.
Safe Space™ currently does not offer pure online chat counselling because it found that this is not a good therapy session for clients. However, it does provide chat support for special needs communities, such as the deaf community, where clients still do video call counselling with their mic muted and converse with the counsellor through the chat function. The therapist still needs to visually see the client because physical cues, such as face or eye twitches, may be needed to better analyse the client.
If the employee is attending individual face-to-face counselling, family or friends can support them by going to the session location, but they will be asked to wait outside. Safe Space™ says one-to-one conversations with the therapist usually make for a better session. If family or friends need to be in the room and contribute to the session, Safe Space™ suggests booking family or group face-to-face counselling for three people or more.
Yes. Safe Space™ says clients have complete control to change their counsellor if there is no synergy.
Webinar costs become cheaper when more sessions are purchased. The FAQ states that 1 webinar costs $500.00 per hour, 3 webinars cost $425.00 per hour, and 5 or more webinars are capped at $350.00 per hour.
The FAQ states that Safe Space™ has secured IHP WOW Funding, which can provide up to S$7,000 worth of subsidies for education. Companies can view the eligibility requirements through the linked IHP page, but Safe Space™ would need to refer the company to access the funding.
Yes. Webinars can be purchased separately. Safe Space™ says it can work with the company on the content and will need to understand the company’s mental health objectives and intended outcomes for the webinar. The FAQ asks interested companies to book a meeting with the sales team to find a suitable option.
Safe Space™ says it ensures the data provided is safe and secured. The FAQ directs users to the privacy policy for more information.
The FAQ states that current working or therapy session hours are weekdays from 7:00 to 00:00, and weekends and public holidays from 8:30 to 21:30. Safe Space™ says it is working to onboard therapists from the US and Europe to fill gaps in business hours.
The FAQ states that Safe Space™ can guarantee a session can be booked with a therapist within the next 24 hours. It compares this with a usual wait time of one week to one month for other providers. It also states that Safe Space™ has an SOS Support helpline for employees to call at any time.
Yes. The FAQ states that Safe Space™ therapists are from a diverse group and bring different levels of experience. It also states that the majority of therapists hold master’s degrees or higher in counselling.
Each webinar takes one hour. Employee onboarding takes around 30 minutes, and Safe Space™ can run a few onboarding sessions if needed.
Safe Space™ will check the therapist’s availability. For workshops, the FAQ asks users to allow around two to three weeks of lead time to book a therapist.
One topic is covered per workshop.
The Zoom app needs to be downloaded for the device used to access the webinar. Desktop users can download Zoom from the linked Zoom download page, while smartphone and tablet users can download it from Google Play or the Apple App Store. Safe Space™ also uses Slido as an anonymous audience engagement tool, which can be accessed through any browser on a smartphone, tablet, or laptop.

Safe Space™' requires a is now 5 hours per week for video call counselling. Rates should be the same as or lower than the therapist’s rates outside Safe Space™ and should be based on the local market rate of the therapist’s country to encourage clients to book through the platform.
Yes. Running a private practice is not considered a conflict with Safe Space™. Safe Space™ understands that a therapist’s practice is their main source of income and suggests using Safe Space™ as a client sourcing platform to fill unbooked hours. However, creating another mental health counselling technology platform that directly competes with Safe Space™ is not allowed.
Yes. Therapists can continue to provide tele-counselling in their own practice because that is their main source of income. However, creating another platform whose primary business is mental health counselling technology and directly competes with Safe Space™ is not allowed.
Therapists can seek supervision from Safe Space™’s Clinical Supervisor if they do not have their own supervisor. Additional charges apply, and rates are discussed between the therapist and clinical supervisor. The FAQ names Tan Soh Hiang and Dr Jasmine Yeo as clinical supervisors.
Therapists may provide video call counselling only for now if they prefer to do so due to COVID-19. Safe Space™ provides both video call and face-to-face counselling as options that therapists can offer. Potential clients book sessions through the Safe Space™ website or mobile app.
Safe Space™ says it can provide professional indemnity insurance coverage for therapists worldwide, including the USA and Canada, via Beazley Insurance, as long as the consultant’s clients remain on the Safe Space™ platform. If the therapist prefers to use their own insurance, they must arrange the professional indemnity insurance required by applicable law and keep it active throughout the contract. The FAQ also recommends getting insurance from the Singapore Association for Counselling (SAC), stating it is the cheapest at SGD $125 per annum.

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